Most frequent questions and answers
Shipping and Returns
Q: What are the available shipping options on trump8.com?
A: Trump8.com provides various shipping methods, including Standard, First Class, Priority, Express, and Tracked Mail through USPS, DHL Worldwide, and ASENDIA.
Q: How much does shipping cost?
A: Shipping rates for Standard shipping are based on the items in your order, not the weight or destination. Please refer to the shipping rates and schedule below for detailed charges.
Q: When will I receive my package?
A: Standard delivery is guaranteed within the continental U.S. Orders placed by 1:00 p.m. CT on weekdays usually follow our shipping schedule (see rates and schedule below). Orders received after 1:00 p.m. CT and during holidays or natural disasters may experience delays.
Q: Will taxes be added to my order?
A: Taxes are calculated based on the shipping location’s tax laws and are applied before discounts.
Q: I haven’t received an order confirmation email. What should I do?
A: If you haven’t received an order confirmation within 24 hours on a weekday, contact trump8.com Customer Service through chat or email at [email protected].
Q: Can I ship products internationally?
A: Yes, trump8.com products can be shipped internationally. Refer to our shipping rates and schedule below.
Q: How long does shipping take to a U.S. territory?
A: Approximate delivery times for each product are listed. You can also find this information in the shipping rates and schedule section below.
Q: Can I send products to a U.S. Army Post Office?
A: Yes, you can ship trump8.com products to U.S. military installations, with a typical delivery time of up to 30 days via USPS.
Q: Can I use a PO Box for shipping?
A: Unfortunately, we do not ship to PO Box addresses for security reasons.
Q: What should I do if I haven’t received my shipment?
A: Contact trump8.com Customer Service via web-store chat or email at [email protected].
Q: I provided the wrong address. How can I correct it?
A: Get in touch with trump8.com Customer Service through web-store chat or email at [email protected]. A rerouting fee of $20.00 per delivery may apply.
Q: My shipment arrived damaged, or I received the wrong order. What do I do?
A: Contact trump8.com Customer Service through web-store chat or email at [email protected] within 14 days for correction.
Q: I’m not satisfied with my order. What’s the process?
A: Trump8.com offers a satisfaction guarantee. If you have a valid reason for dissatisfaction, contact Customer Service within 14 days via webstore chat or email at [email protected] to request a refund or exchange. You’ll receive further instructions and a unique return merchandise authorization (RMA) number. For more details, review the return policy and contact Customer Service. Orders through trump8.com Independent Distributors must be returned in original packaging to the Distributor within 14 days for a refund or exchange.
Q: How do I pay for my order?
A: We accept credit cards (Visa, MasterCard, American Express, Discover) and Paypal.
Incomplete/Inaccurate Orders
If you receive an incomplete or incorrect order, email us at [email protected] for prompt resolution.
Refunds and Returns
Returns and exchanges are not supported for wrong size, color, or change of mind due to our print-on-demand and unique production process. However, if there’s an issue with your order, such as a manufacturing error, printing defect, or lost order, contact our Returns Support Team within 14 days via a returns submission form with photographic evidence of the issue. We’ll provide suitable solutions based on eligibility.
Order Confirmations and Notifications
You’ll receive an email confirmation after placing an order and an email notification with tracking details once your order has shipped.
General Questions
Q: Why does my product have a smell?
A: Some T-Shirts may have slight odors due to the production process, which will fade after washing.
Q: Do you offer youth sizes?
A: Yes.
Q: Do you offer larger sizes?
A: Yes, we offer sizes up to 5XL, though not all colors are available in these sizes.
Q: Can I mix shirt sizes or item types in my order?
A: Yes, you can mix sizes and item types as you wish to complete your order.